The Response Console Tool is at the heart of CertiK’s
operations, playing
a crucial role in managing alerts and
ensuring the
safety of the Web3 community

Company
CertiK.Inc
June 2023 – Aug 2023

Contribution
Led Redesign Project
0-1

Team
Yuha Kim (Product Designer)
Eitan Prince (SWE.F)
Tem Temuulen (SWE.B)

Context

Redesign The Response Console Tool for Optimizing Employee’s Workflow

In the summer of 2023, I worked at CertiK as a contract UX/UI Designer, leading the redesign of their internal infrastructure software, the Incident Response Console Tool. The main challenges were time constraints, the lack of design files (the software was purely coded), and the steep learning curve in a new industry. I diligently documented and shared my work through active communication and regular feedback with the QRT and development teams to overcome these challenges. This effort successfully resolved a crucial issue within the tool, greatly enhancing the team’s efficiency and scalability for future opportunities.

My Roles
I
Advanced core user flows, the tool information architecture, and user interface consistency and scalability through design systems.

I Executed the tasks such as identifying issues, defining problem scopes, prioritizing tasks, designing solutions, conducting testing, and overseeing the implementation process.

Project Impact
Remarkably increased the team workflow efficiency by 20%.
Streamlined the Dev + Design process by creating a design system.

Understanding

The users,
Quick Responsive Team

I met the Quick Responsive Team (QRT) to understand what their day-to-day is like. On average, each team member handles 120 alerts daily, which involves a lot of repetitive work in their workflow. Therefore, reinforcing efficiency in their work processes was a key focus.

The tasks,
QRT Team’s Journey

After conducting user testing and gaining insights into how the QRT team works, I defined the scope of the redesign project. Given the tight two-month timeline, I had to prioritize tasks strategically. To ensure alignment with the team, I crafted a journey map that visually highlighted the most pressing areas for our initial focus.

Project Goal & Scope

Keep the team’s work flowing
and increase
efficiency while making
the tool
scalable and user-friendly

Project Task I

Redesigning Summary View
to
Streamline Alert Searches

Problems

Insufficient information in the Summary View and unclear UI elements make it difficult for users to promptly identify alerts, resulting in repetitive interactions

Not enough information in the Summary View caused inefficiencies as users find themselves frequently toggling back and forth to access alert details. Given that users perform this action repeatedly throughout their shifts, it became imperative to rethink the importance of this summary view.

Approach

Interview, testing, and survey to prioritize information and consolidate effectively

The goal is to enable users to navigate their tasks effortlessly, making informed decisions without the need for unnecessary interactions by providing clear cues in the summary view to distinguish alert characteristics.

Design Decision

User-driven alert search and heuristic navigation

While working on the summary view, I noticed another challenge: efficiently filtering new and reviewed alerts, which significantly impacted the overall search experience. In response, I quickly explored various menu options, tested them out, and introduced the inbox system, which turned out to be the most user-friendly choice.

However, the limited screen space, primarily due to the sidebar, presented an additional hurdle. To address this constraint, I consolidated the information presentation and restructured the alert statuses, reducing the number of categories through icons. I also meticulously assessed the icons’ intuitiveness within the design.